Desktop Managed Services
Desktop Managed Services cover the procurement of hardware, the supply of services and the trouble free operation of applications, as well as the provision of associated software services, all of which are carried out on the basis of Service Level Agreements.
SLA-based desktop managed services guarantee transparent and traceable service delivery that meets the service quality required by customers. S&T Desktop Managed Services encompass the whole IT lifecycle, from consulting and solution design to hardware procurement, roll out and also operation/monitoring and final disposal.
With single regional and local points of contact, standardized processes and integrated toolsets, S&T is the leading provider of desktop managed services across Austria and in Central and Eastern Europe.
Our services and solutions:
- Solution design and project consulting
- (Centralized) value added procurement with optimal sourcing from all major hardware manufacturers
- Roll out services
- Desktop, peripherals, output and software services
- Local help desk
- On-site support and leasing of experts
- Support and maintenance – ongoing business
- Disassembly and removal
Customer benefits: - Maximal and optimal flexibility
- Customer can focus on its own core business
- Scalability of activities
- Security
- Defined SLAs guarantee
- Transparency
- Activity (measurable)
- Price (fixed)
- Communication (defined contact persons)
- User satisfaction
- Reliable work-place systems
- Guaranteed availability
